Privacy Policy

Last Updated: January 1, 2024

1. Introduction

Loan Support Services LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for loans, or use our services.

By using our services, you consent to the collection and use of your personal information as described in this policy. We comply with all applicable privacy laws and regulations, including the Florida Information Protection Act and relevant federal financial privacy laws.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Apply for a loan — Name, address, phone number, email, date of birth, Social Security number, employment information, income details, and financial history
• Contact us — Your name, email address, phone number, and the content of your inquiry
• Create an account — Username, password, and contact preferences
• Use our services — Information about your loan preferences, property details, and financial goals
• Browse our website — IP address, browser type, device information, pages visited, and referral sources

3. How We Use Your Information

We use your personal information for the following purposes:

• Loan Processing: To evaluate your loan application, verify your identity, and determine loan eligibility
• Communication: To contact you about your application, provide updates, and respond to your inquiries
• Service Improvement: To enhance our services, website functionality, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements
• Security: To detect, prevent, and address fraud, security breaches, and other illegal activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in providing our services (e.g., credit reporting agencies, title companies, escrow services, and legal counsel)
• Financial Institutions: With lenders, investors, and financial partners involved in your loan processing
• Legal Compliance: When required by law, court order, or government regulation, or to protect our rights and interests
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Bank-grade encryption for data transmission and storage
• Secure servers with firewall protection
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal information
• Secure document storage and disposal procedures

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correct: Request correction of inaccurate or incomplete information
• Right to Delete: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to the processing of your information for certain purposes
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. For more information, please see our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third- party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a minor, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: